Returns & Exchanges
At Ormonde Jayne, we strive for complete satisfaction with every fragrance purchase. If you are not entirely pleased with your order, we offer a 14-day return window for items in their original, unopened, and saleable condition.
Initiate Your Request
Contact our dedicated client services team at [email protected] with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original presentation box and shipping carton, ensuring the product is securely cushioned to prevent damage during transit.
Ship the Return
Affix the provided return label to your package and drop it off at your nearest authorized courier location; we recommend obtaining a proof of postage for your records.
Inspection and Refund
Once our quality control team verifies the condition of the returned fragrance, your refund will be processed back to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing